qqgg Terms and Conditions

These terms and conditions ("Agreement") apply to the qqgg platform ("Site") and all its services. By accessing the site, registering an account, or using any service, you are considered to have fully accepted these terms.

qqgg is an online gaming and sports betting platform operated for users in Bangladesh. The platform is for adults only, and the minimum age to use all services is 21 years.

For detailed information about our platform and company, read the About Us page, which describes the range of qqgg's services and its philosophy.

2.1 Registration Requirements

To open an account with qqgg, you must meet the following conditions:

• You must be at least 21 years of age.
• You must open an account in your own name and with your own details.
• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and up to date.
• It is your responsibility to keep your account password confidential. Sharing your password with anyone else is prohibited.

2.2 Identity Verification

qqgg may request the necessary documents for identity verification at any time. Failure to provide the required documents in time may result in the account being temporarily suspended or closed.

2.3 Account Closure

You may contact qqgg's support team at any time to request closure of your account. Support is available 24 hours via the site's live chat or email.

3.1 Deposits

Deposit methods currently available on the qqgg platform: bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳200.

• Deposits must be made from a payment method registered in the member's own name.
• Deposits made through a third party are not accepted and such transactions may be returned.
• No cryptocurrency is accepted.

3.2 Withdrawals

The same methods apply for withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal processing normally takes 10–45 minutes.

• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be held if identity verification has not been completed.
• In the case of technical issues or unusual transactions, qqgg may take additional time to verify a withdrawal.

3.3 Transaction Cancellation

A deposit or withdrawal that has been successfully processed cannot be cancelled. For any erroneous transaction, please contact the support team.

4.1 Welcome Bonus

qqgg offers new members a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount — meaning the bonus funds must be wagered 15 times before any winnings from the bonus can be withdrawn.

For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. To meet the wagering requirement for the bonus, bets totalling ৳1,000 × 15 = ৳15,000 must be placed.

4.2 General Conditions for Other Bonuses

qqgg runs various promotional offers from time to time. Each offer has its own terms and conditions, which are stated in the description of that offer. However, some general conditions apply to all bonuses:

• qqgg reserves the right to determine eligibility for claiming a bonus.
• Claiming a bonus on multiple accounts from the same household or the same IP address is prohibited.
• If evidence of bonus abuse is found, the bonus may be cancelled.
• If a withdrawal is made before the wagering requirement is met, the bonus will be automatically cancelled.
• Minimum odds or game restrictions on bets placed with bonus funds will be stated in the conditions of the relevant promotion.

qqgg believes that gaming should be a form of entertainment and should not be treated as a source of income. All members of the platform are encouraged to play in a measured and responsible manner.

Members can use deposit limits, betting limits, and self-exclusion features on their accounts. For more details on these, read the Responsible Gaming Guidelines, which provides detailed information on preventing problem gambling and how to get support.

• Avoid betting beyond your means.
• Avoid playing while under the influence of alcohol or drugs.
• Do not try to recover debts through gaming.
• If any signs of gaming addiction appear, seek help immediately.

qqgg's support team is available 24/7 in Bangla and English via live chat and email.

The following activities are completely prohibited on the qqgg platform and engaging in them may result in account closure:

6.1 Fraudulent Activities

• Playing using software bots, automation tools, or any artificial means.
• Attempting to manipulate game results.
• Attempting to gain unauthorised access to the platform's systems.
• Opening multiple accounts using false information.

6.2 Anti-Money Laundering Policy

qqgg complies with international anti-money laundering standards. Any attempt to transact illegal funds through the platform will be reported to the relevant authorities immediately.

6.3 Disciplinary Measures

If a member is found to be involved in prohibited activities, qqgg may take the following measures: temporarily or permanently closing the account, forfeiting the balance, and taking legal action where necessary.

qqgg places great importance on protecting members' personal information. The platform uses SSL encryption technology and financial data is stored securely.

To learn more about how your personal information is collected, used, and stored, read the qqgg Privacy Policy. The privacy policy is an integral part of these terms and conditions.

• Personal information is used solely for the purpose of providing services.
• Information is not sold to third parties.
• Information may be shared with authorities where required to fulfil legal obligations.
• Members may request correction or deletion of their own information.

The qqgg VIP programme has three tiers: Bronze, Silver, and Gold. Weekly cashback is available at each tier.

• Bronze: Up to 0.5% cashback on weekly net losses.
• Silver: Up to 1.0% cashback on weekly net losses.
• Gold: Up to 1.5% cashback on weekly net losses.

Weekly cashback is the amount payable at the set percentage on that week's net losses. Example: if a Silver member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 1.0% = ৳200 cashback.

Advancement to a higher tier depends on the member's activity on the platform. qqgg's decision on VIP tier changes is final.

If you have any objection or complaint, first contact qqgg's support team directly. Contact is available 24/7 via live chat or email.

9.1 Complaints Process

• Send your complaint in writing by email.
• Include your account details, a description of the issue, and the relevant dates in your complaint.
• qqgg will respond to the complaint as soon as possible.

9.2 Final Decision

Any dispute will be decided on the basis of qqgg's technical system logs and records. The platform's technical records will be treated as conclusive evidence.

For answers to common questions, visit the qqgg FAQ section, which provides detailed answers to the most frequently asked questions.

10.1 Service Interruption

qqgg is not responsible for temporary unavailability caused by technical issues, internet outages, or third-party failures. The platform endeavours to provide uninterrupted service as far as possible.

10.2 Game Results

All game results are determined by Random Number Generator (RNG) technology. Past results do not guarantee future results. qqgg is not liable for financial losses related to gaming.

10.3 Third-Party Services

qqgg does not have full control over third-party services such as payment processors and game providers. qqgg's liability for issues caused by these parties is limited.

qqgg reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will be published on the site after any change.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. It is therefore recommended that you check this page regularly.

11.1 Severability

If any part of these terms and conditions is deemed unenforceable, the remaining parts will remain in full effect.

11.2 Entire Agreement

These terms and conditions, the privacy policy, and other policies together form the entire agreement between qqgg and the member. Any prior verbal or written understanding is replaced by this agreement.