qqgg Privacy Policy

2.1 Data You Provide Directly

When you open an account with qqgg or use our services, we may collect the following information:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Login credentials — username and password (encrypted)
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Documents submitted for identity verification (such as a national identity card)

2.2 Automatically Collected Data

When you use our platform, the following information may be recorded automatically:

• IP address and device type
• Browser type and operating system
• Time of access to the platform and session duration
• Pages visited and navigation patterns
• Transaction history and records of gaming activity

2.3 Data Received from Third Parties

In some cases, we may receive information about you from third-party payment processors or identity verification service providers. Such data collection is always carried out within the bounds of applicable law and based on your consent.

3.1 Account Management and Service Delivery

We use your data to create, manage, and secure your qqgg account. This includes login verification, password recovery, processing deposits and withdrawals, and distributing bonuses.

3.2 Identity Verification and Fraud Prevention

We use identity verification data to confirm the validity of each account and to prevent unauthorised transactions. This protects your account from misuse by third parties.

3.3 Ensuring Responsible Gaming

qqgg takes responsible gaming seriously. By analysing data on your gaming activity, we are able to identify unusual patterns and provide timely support. For more details on this, see our Responsible Gaming Guidelines.

3.4 Customer Support and Communication

We use your contact information to reach you about important service-related matters, to provide support via live chat, and to send necessary information by email. qqgg customer support is available 24/7 in both Bengali and English.

3.5 Service Improvement and Analytics

We analyse aggregated (anonymised) data to evaluate platform performance and improve the user experience. No individual can be directly identified from this analysis.

4.1 Limits on Data Disclosure

qqgg does not sell, rent, or transfer your personal data to third parties for any commercial purpose. However, data may be shared in the following limited circumstances:

• Payment Processing: Necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Identity Verification Services: Data may be shared with authorised verification agencies to confirm account validity.
• Legal Obligations: It may be necessary to provide data to authorities in response to a court order or the requirements of applicable law.
• Technology Service Providers: Technology partners engaged to operate the platform, who work under strict confidentiality agreements.

4.2 Third-Party Accountability

Our agreements with the third parties qqgg works with include clear data protection terms. They may only use data for specified purposes and may not disclose it elsewhere.

5.1 Types and Purpose of Cookies

qqgg uses the following types of cookies:

• Essential Cookies: The platform cannot function properly without these — they keep login sessions active and ensure security.
• Functional Cookies: These cookies are used to remember your preferences, such as language and layout settings.
• Analytics Cookies: These help improve the service by reviewing user activity across different sections of the platform.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the qqgg platform.

6.1 Technical Security Measures

We protect your data using the following technical methods:

• All data transfers are secured through SSL/TLS encryption
• Passwords are encrypted using strong hashing algorithms
• Firewalls and intrusion detection systems are active at the server level
• Regular security audits and vulnerability assessments are conducted
• OTP-based two-factor authentication is available

6.2 Data Retention Period

qqgg retains your data only for as long as it is needed to provide services or to meet legal obligations. After an account is closed, certain specific data may be kept for a defined period to settle legal claims or meet regulatory requirements.

6.3 Response to Security Incidents

If there is any reason to believe that the security of your data has been compromised, qqgg will notify the affected users as quickly as possible and take the necessary steps. Clear guidance on what you should do in such an event will be provided.

7.1 Right to Access Your Data

You may request details of the data held about you by qqgg at any time. We will provide that information to you within the specified timeframe.

7.2 Right to Correct Your Data

If any of your data is incorrect or incomplete, you may request that it be corrected. Some data can be updated directly in your account settings; for others, please contact our support team.

7.3 Right to Withdraw from Marketing Communications

You may withdraw your consent to receive promotional emails or messages at any time. However, service-related essential messages (such as transaction confirmations) will continue to be sent.

7.4 Right to Close Your Account

You may request to close your qqgg account at any time. After the account is closed, your personal data will be deleted unless it is needed to settle legal claims or meet regulatory obligations. For answers to common questions, visit our FAQ section.

8.1 Age 21+ Policy

All casino and betting activities on qqgg are for persons aged 21 and above. Age verification is mandatory at registration, and additional documents may be requested in cases of doubt.

8.2 Data of Children and Minors

qqgg does not collect any personal data from persons under the age of 21. If a minor has registered by mistake and this comes to our attention, that account will be closed immediately and the associated data will be deleted.

9.1 Notice of Changes

If any significant changes are made to this privacy policy, qqgg will notify you in advance by email or through the platform. Continued use of the platform after the revised policy takes effect will be considered acceptance of the updated terms.

9.2 Previous Versions

The date of each update to the policy is displayed at the top of this page. Previous versions may be available on request through the support team. Visit our About Us page to learn more about qqgg.

10.1 Contact Methods

For any questions or concerns about this Privacy Policy, you can contact qqgg in the following ways:

• Live Chat: Chat directly in Bengali on the platform, 24/7
• Email: [email protected]

qqgg's customer support team provides assistance in both Bengali and English, and processes any data protection requests as quickly as possible.