qqgg's Path to Responsible Gaming
Gaming is for enjoyment — not stress. qqgg believes every player has the right to set their own limits. On this page we explain how you can play safely and thoughtfully.
Age Verification and Core Policy
For ages 21 and above: Casino and betting features at qqgg are available only to individuals aged 21 or older. Age verification is mandatory at the time of registration. Participation by minors is strictly prohibited.
qqgg always wants its members to use gaming as a form of entertainment — not as a source of income or a way to solve problems. Responsible gaming is rooted in awareness: it is important to regularly ask yourself how much time you are spending, how much money you are using, and whether gaming is having any negative impact on your daily life.
All rules related to responsible gaming are detailed in our Terms and Conditions — from account usage conditions to exclusion procedures. Knowing these terms is both your right and your responsibility as a member.
If you feel that a family member or friend is struggling with excessive gambling, please contact us via 24/7 live chat or email support — we can assist you in Bengali.
Limit Setting Tools
qqgg helps you stay in full control of your gaming. Using the tools below, you can apply limits to your account at any time.
Daily / Weekly Deposit Limit
Set the maximum amount you will deposit each day or each week. Once a limit is set, it takes effect immediately.
Session Time Control
Set the maximum time you will spend playing each day. Once the set time is reached, the system will notify you automatically.
Cooling-off Period
Use this feature if you want to temporarily suspend your account for a few days. Once the break period ends, you can resume playing normally.
Long-term Self-Exclusion
You can request to have your account closed for a set period or permanently. During this time, access to your account will be completely blocked.
View Your Spending and Time Records
Log in to your account at any time to view a detailed history of your deposits, withdrawals, and session time.
Contact Direct Support
If you have any trouble activating or changing any of the above limits, speak to our support team in Bengali via 24/7 live chat or email.
Self-Exclusion Request
If you feel you need a break from gaming, fill in the details below — our team will process your request shortly.
You can also request self-exclusion directly via 24/7 live chat or email, without using the form.
Warning Signs of Problem Gaming
If you notice any of the signs below in yourself or someone close to you, consider seeking support.
Trying to recover lost money
Repeatedly placing larger bets to recover losses — this is one of the first and most important signs of a problem.
Playing longer than intended
Continuing to play after deciding to stop and losing track of time.
Hiding it from family and friends
Concealing gaming activity from family or close ones and being dishonest about it.
Using household money for gaming
Spending money set aside for rent, food, or essential expenses on gaming.
Discomfort when unable to play
Feeling anxious, irritable, or restless when unable to play for any reason.
Impact on work and studies
Being unable to focus at work or in studies due to gaming, and a decline in performance.
Where to Get Help
Acknowledging a problem takes courage. You are not alone — qqgg and the people around you are ready to help.
qqgg Live Chat
Support is available in Bengali and English 24 hours a day, 7 days a week. Start a chat directly for immediate help with account exclusion or limit setting.
Email Support
Write to us by email for confidential support. Our team will respond quickly and help resolve your issue.
Family and Friends
Talk to a trusted family member or friend. Support from someone close can often open the door to professional help.
Professional Counsellors
Speak with a mental health professional or addiction counsellor. Seeking professional help is not a sign of weakness — it is a brave step.
Your personal information at qqgg is kept secure. In accordance with our Privacy Policy, information related to self-exclusion or support requests is never shared with third parties.
For answers to more general questions about responsible gaming, visit our FAQ section — it contains detailed information on deposit limits, exclusion procedures, and account management.
qqgg's Commitment to Player Protection
qqgg believes that creating a healthy gaming environment requires everyone to work together. Through limit setting tools, self-exclusion features, and a 24/7 support team, we aim to ensure every member has the opportunity to play safely and responsibly.